Zoekoovi Shipping Policy

Coverage

We are committed to providing efficient shipping services worldwide, ensuring we meet your logistics needs no matter where you are located.

Shipping Fee Policy

The flat rate shipping is $8.99 for orders under $99, and free shipping for orders over $99.

Order Processing Time

Orders are typically processed within 1-2 business days from the time they are received. This time is used for preparing orders and handing them over to our designated logistics partners. We understand your expectation for prompt order processing and strive to provide the most efficient service.

Delivery Time

We aim to deliver goods within the following time frames:
– Asia: 7-10 business days
– Europe: 7-15 business days
– Africa: 7-30 business days
– America: 7-15 business days
– Oceania: 7-15 business days

Please note that these delivery times are estimates and actual delivery may vary depending on the destination and specific circumstances.

Partnered Logistics Providers

To ensure safe and timely delivery of your orders, we collaborate with renowned logistics service providers such as FedEx, DHL, EMS, USPS,and others. These partners have excellent logistics capabilities and a global network to ensure timely delivery of your goods.

Tax

All taxes and duties are the responsibility of the buyer. Please note that these fees may vary based on the regulations of the destination country or region. We recommend that you check and prepare for any potential additional fees in advance.

Force Majeure

Please understand that unforeseen circumstances such as weather may affect shipping times. In such cases, we will notify you in advance via email. We understand your desire for prompt delivery of your goods and will maintain timely communication with you to keep you informed of your order status.

Packaging and Protection

To ensure that you receive your items in perfect condition, we use professional packaging materials and methods. Especially fragile items receive additional protection to minimize the risk of damage during transportation.

After-Sales Support

We provide comprehensive after-sales support. If you receive items with quality issues or damage during shipping, please contact our customer service team promptly. We will address your concerns and provide a satisfactory solution as quickly as possible.

Thank you for choosing

Zoekoovi. We look forward to providing you with a great shopping experience and excellent logistics services. If you have any questions or special requests, please feel free to contact us at any time.