Service Policy

I. Introduction

Welcome to Zoekoovi, where fashion meets excellence. Our commitment is to provide you with unparalleled service and an exceptional shopping experience. Please take a moment to familiarize yourself with our service policies.

II. Customer Service Contact Information

For any inquiries or assistance, our dedicated customer service team is here to help:

• Email: [email protected]

• US after-sales telephone number: +197 3797 9211

III. Ordering Process

1. Product Selection:

   • Browse our website and choose from a wide range of stylish and quality products.

2. Adding to Cart:

   • Easily add your selected items to the shopping cart.

3. Checkout:

   • Follow a seamless checkout process, providing necessary details for shipping and payment.

IV. Shipping Policy

1. Shipping Methods:

   • Through logistics service providers such as FedEx, DHL, EMS, and USPS, we provide global express delivery services, which can deliver the goods to you quickly and reliably.

2. Order Tracking:

   • Receive a tracking number upon shipment to monitor the status of your order.

3. Shipping Costs:

   • Transparent shipping costs are calculated at checkout.

V. Returns and Exchanges

1. Eligibility:

   • Items in original condition with tags attached are eligible for returns and exchanges.

2. Return Process:

   • Initiate a return within 30 days of receiving your order through our website or contact customer service.

3. Refund/Exchange Timeframe:

   • Expect a refund within 7-10 business days after we receive your returned item.

VI. Product Quality Guarantee

1. Quality Control:

   • Our products undergo rigorous quality checks to ensure they meet high standards.

2. Defective Items:

   • Contact us immediately if you receive a defective item for prompt resolution.

VII. Privacy Policy

1. Data Security:

   • Your personal information is treated with utmost confidentiality and is securely stored.

2. Marketing Communications:

   • Opt-in/opt-out options for receiving marketing communications.

VIII. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

IX. Feedback and Suggestions

We value your feedback. Share your thoughts and suggestions to help us enhance our services.

Thank you for choosing Zoekoovi. We look forward to serving you with style and excellence.