Frequently Asked Questions

I. General Information

1. What is Zoekoovi?

   • Brief introduction to the brand and its mission.

2. How can I contact Zoekoovi customer service?

   • Information on available communication channels (email, phone, live chat).

II. Ordering and Payment

1. How do I place an order?

   • Step-by-step guide on selecting products, adding to cart, and completing the checkout process.

2. Can I modify or cancel my order?

   • Explanation of the order modification and cancellation policy.

3. What payment methods are accepted?

   • List of accepted payment methods during checkout.

III. Shipping and Delivery

1. What are the available shipping methods?

   • Overview of standard and expedited shipping options.

2. How can I track my order?

   • Instructions on tracking orders and obtaining shipment status.

3. Do you ship internationally?

   • Clarification on international shipping options and associated costs.

IV. Returns and Exchanges

1. What is your return policy?

   • Details on eligibility, return process, and timeframes.

2. Can I exchange an item?

   • Explanation of the exchange process and conditions.

3. How long does it take to process a refund?

   • Information on the timeframe for refund processing.

V. Product Information

1. How can I ensure the right size?

   • Sizing guide and tips for selecting the correct size.

2. What if I receive a defective item?

   • Procedures for addressing defective items and obtaining a replacement.

VI. Privacy and Security

1. How is my personal information handled?

   • Overview of data security measures and privacy policy.

2. Can I opt-out of marketing communications?

   • Information on managing marketing communication preferences.