Return Policy

I. General Information

At Zoekoovi , we want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy to ensure your satisfaction.

II. Return Eligibility

1. Timeframe:

   • All returns must be initiated within 30 days of receipt.

2. Conditions for Return:

   • We reserve the right to refuse returns for items that are:
     • Shipped after the 30-day grace period.
     • Worn, altered, washed, or damaged.
     • Missing fully attached tags.

III. Return Process

1. Initiating a Return:

   • To start the return process, contact our customer service at +1973 797 9211.

2. Return Label Fee:

   • Returns are subject to a return label fee, which will be deducted from the refund amount.

3. Return Address:

   • Ship your return to: UNIT 83 3/F YAU LEE CENTER NO.45 HOI YUEN ROAD KWUN TONG KL.

IV. Exchanges

1. Exchange Policy:

   • Exchanges for other styles or sizes are allowed within 30 days of purchase.

2. Exchange Process:

   • After processing your exchange, you will receive an email with instructions to redeem your online credit.

3. Fit Experts Assistance:

   • Our Fit Experts are available to assist you throughout the exchange process.

V. Sale Items

1. Sale Items Policy:

   • Sale items are considered final sale and are only eligible for exchange. No refunds will be issued.

VI. External Factors

1. Shipping Delays:

   • We are not responsible for shipping delays due to external forces such as weather.

2. Lost or Mishandled Returns:

   • Zoekoovi is not liable for lost, stolen, or mishandled return packages before being scanned at a UPS facility.

VII. Discretionary Refusal

1. Merchandise Refusal:

   • We reserve the right to refuse the return of any merchandise that does not meet the specified return requirements at our sole discretion.

Feel free to reach out to our customer service team at +1973 797 9211 for any assistance or clarification. Thank you for choosing Zoekoovi!