Frequently Asked Questions

I. General Information
  1. What is Zoekoovi?

    • Brief introduction to the brand and its mission.
  2. How can I contact Zoekoovi customer service?

    • Information on available communication channels (email, phone, live chat).
II. Ordering and Payment
  1. How do I place an order?

    • Step-by-step guide on selecting products, adding to cart, and completing the checkout process.
  2. Can I modify or cancel my order?

    • Explanation of the order modification and cancellation policy.
  3. What payment methods are accepted?

    • List of accepted payment methods during checkout.
III. Shipping and Delivery
  1. What are the available shipping methods?

    • Overview of standard and expedited shipping options.
  2. How can I track my order?

    • Instructions on tracking orders and obtaining shipment status.
  3. Do you ship internationally?

    • Clarification on international shipping options and associated costs.
IV. Returns and Exchanges
  1. What is your return policy?

    • Details on eligibility, return process, and timeframes.
  2. Can I exchange an item?

    • Explanation of the exchange process and conditions.
  3. How long does it take to process a refund?

    • Information on the timeframe for refund processing.
V. Product Information
  1. How can I ensure the right size?

    • Sizing guide and tips for selecting the correct size.
  2. What if I receive a defective item?

    • Procedures for addressing defective items and obtaining a replacement.
VI. Privacy and Security
  1. How is my personal information handled?

    • Overview of data security measures and privacy policy.
  2. Can I opt-out of marketing communications?

    • Information on managing marketing communication preferences.